Services

Premium services with answers from in-house-trained experts

All our hotliners are constantly trained and know our products and solutions inside out. They know that responsiveness is essential!

Contact our experts

Our main services

We're here to support you from start to finish

Maintenance

Our customer service department provides preventive and corrective maintenance to guarantee the performance, precision and maximum availability of your equipment.

Training

Our specialists will train you in operation, programming and optimization to improve productivity and ensure consistent machining quality throughout your machine's life cycle.

Project management

At the time of purchase, a dedicated project manager coordinates your installation, from needs analysis to commissioning, to guarantee high-performance integration tailored to your industrial objectives.

Lifecycle management

Our machining centers are renowned for their long service life, and we support you with maintenance, retrofit and optimization solutions to ensure reliability, durability and long-term profitability.

Proximity and responsiveness

Willemin-Macodel places the quality of its customer service at the heart of its strategy. More than 60 experienced technicians and 10 specialized hotliners provide rapid technical assistance, high-performance maintenance and operational support throughout the world.

Headquartered in Delémont, our after-sales structure is supported by subsidiaries and hubs in Switzerland and Europe, as well as in the rest of the world, to guarantee responsive and efficient local service.

Four pole areas dedicated to customer satisfaction

Technical assistance: operational support, diagnostics, technical resolution and maintenance of machining centers.
Spare parts: optimized management and rapid availability of original components.
Methods & training: ongoing support and skills upgrading for your teams to get the most out of your machines.
Order supplements: customize machining centers to your needs, for even greater productivity.

Durable machines, reliable service

Optimum management: our after-sales team supports you with efficient services for the entire life cycle of your product.
No impersonal intermediaries: our direct hotline, staffed by product experts, offers you fast, highly qualified, human contact.

Our products

We're equipped to support you all the way, whatever your needs.

Premium services with answers from in-house-trained experts

We're here to support you from start to finish

Proximity and responsiveness

Four pole areas dedicated to customer satisfaction

Durable machines, reliable service

We're equipped to support you all the way, whatever your needs.

Machining centers

Automation

Digitization