Premium services with answers from in-house-trained experts

Proximity and responsiveness

Willemin-Macodel places the quality of its customer service at the heart of its strategy. More than 60 experienced technicians and 10 specialized hotliners provide rapid technical assistance, high-performance maintenance and operational support throughout the world.

Headquartered in Delémont, our after-sales structure is supported by subsidiaries and hubs in Switzerland and Europe, as well as in the rest of the world, to guarantee responsive and efficient local service.

Willemin Reactivite

A 4-pole satisfaction guarantee

  • Technical assistance: operational support, diagnostics, technical resolution and maintenance of machining centers.
  • Spare parts: optimized management and rapid availability of original components.
  • Methods & training: ongoing support and skills upgrading for your teams to get the most out of your machines.
  • Order supplements: customize machining centers to your needs, for even greater productivity.

Durable machines, reliable service

  • Optimum management: our after-sales team supports you with efficient services for the entire life cycle of your product.
  • No impersonal intermediaries: our direct hotline, staffed by product experts, offers you fast, highly qualified, human contact.