Privacy policy
Aware of the importance of protecting privacy and individual freedoms, Willemin-Macodel SA (hereinafter, the “Company” or “We”) is committed to ensuring their protection in compliance with applicable law, in particular the Federal Data Protection Act of September 25, 2020 as well as Regulation (EU) 2016/679 of April 27, 2016 (hereinafter, the “Regulation”).
The purpose of this privacy policy is to inform you of the principles that govern the way in which we process your personal data and of your rights with regard to your personal data.
Who is the data controller?
Willemin-Macodel SA, headquartered at Route de la Communance 59, CH-2800 Delémont, acts as data controller.
If you have any questions about the processing of your personal data and/or wish to exercise your rights under the Regulations, please contact us at :
- By post, to the following address: Willemin-Macodel SA – Protection des données, Route de la Communance 59, CH-2800 Delémont ;
- By e-mail to dpo@willemin-macodel.com.
What personal data is processed about me?
We endeavour to collect and use only data that is relevant and strictly necessary for the purposes of processing.
We may process the following categories of data:
- Identification data: title, surname, first name, company name (companies)
- Business data (for companies): job title (for business contacts), business identification number (BIN), VAT number
- Contact details: billing postal address and delivery postal address (if different), e-mail address, landline telephone number
- Bank details: IBAN number, bank details, postal details, payment details
- Other data that you may spontaneously communicate to us, in particular via our contact form
What are the purposes and legal bases of processing?
| Management of contact requests and mail | Legitimate interest of the Company to manage its mail and respond to contact requests |
| Preparing and managing offers | Execution of pre-contractual measures taken at your request |
| Contract preparation and monitoring | Legitimate interest of the Company to manage its contractual relations |
| Order processing | Fulfilment of the order contract / pre-contractual measures taken at your request |
| Order logistics management | Execution of the order contract |
| Sales relationship follow-up | Execution of the order contract |
| Project management | Fulfilment of the order contract / pre-contractual measures taken at your request |
| Billing management | Execution of the order contract |
| Management of external video surveillance (around the building) | Legitimate interest of the Company to ensure the safety of goods and persons |
| Management of potential pre-litigation and litigation | Legitimate interest of the Company to protect and defend its legal interests |
| Management of commercial and legal warranties | Fulfilment of the order contract / legal obligation depending on the warranty in question |
| Customer/prospect knowledge management | Customer/prospect knowledge management Legitimate interest of the Company to better know its customers and prospects |
| Personalizing the customer experience | Consent |
| Commercial prospecting by electronic means, in particular: Sending newsletters; Sending commercial communications. Commercial prospecting by post (e.g. sending catalogs). | Consent / legitimate interest of the Company to promote its products as the case may be |
| Organization of/participation in customer development and loyalty events | Legitimate interest of the Company to develop and retain its customer base |
| Drawing up sales statistics | Legitimate interest of the Company to monitor its activity |
| Management of requests to exercise personal data protection rights | Legal obligation |
| Social network management | The Company’s legitimate interest in generating leads and managing its communications |
| Preventing and combating computer fraud | The Company’s legitimate interest in combating computer fraud and ensuring computer security |
| Candidate data | Please refer to the data protection declaration for applicants. |
When you visit our site or use our services, we may also automatically collect certain information, including your IP address, the type of browser you use, the pages you visit, the dates and times of access and other statistics.Personal data concerning you is only used for the purposes described below and on the legal basis associated with them:
To whom is my data transmitted?
Your personal data may be processed by our employees within the limits of their respective responsibilities and exclusively in order to achieve the purposes of this policy. This applies in particular to the sales, logistics, marketing, IT and accounting departments.
In strict consideration of the purposes sought, your personal data may be transmitted to the following recipients:
- External service providers we may use in the course of our business (in particular our IT service providers and software suppliers);
- Where applicable, to authorized third parties legally empowered to take cognizance of them.
Will my personal data be transferred abroad?
Your personal data may be transferred abroad. In such cases, we systematically take all appropriate measures to verify and, if necessary, guarantee that the countries receiving the data respect an adequate level of protection equivalent to Swiss and European regulations, in particular by signing standard contractual clauses established or recognized by the competent authorities for the protection of personal data.
How long is my personal data stored?
Any personal data we process is kept for no longer than is necessary to achieve the purpose specified for its processing. In general, the contact data you provide to us is retained for as long as a business relationship exists. If we have a contract with you, we will apply the legal retention periods applicable to this type of contract.
If you would like your data to be deleted within a different period, please contact us: dpo@willemin-macodel.com
Is my personal data secure?
We are committed to preserving the confidentiality, integrity, availability and security of your personal data. In accordance with the Regulations, we endeavor to implement the appropriate technical and organizational measures to guarantee the appropriate level of security in relation to the risk incurred when processing your personal data. We also take steps to prevent, as far as possible, any loss, accidental destruction, alteration or unauthorized access to your personal data.
How can I unsubscribe from the newsletter?
If you have subscribed to a newsletter, we inform you that you can unsubscribe by clicking on the “unsubscribe” link accessible from the footer of each email sent to you in this context.
What are my rights regarding my personal data?
In accordance with the regulations, you have :
- The right to access and rectify your personal data;
- A right to object to the processing of your personal data;
- In the cases provided for by law, the right to request the limitation of the processing of your personal data and/or their deletion;
- A right to request the portability of your personal data, for your own use or for transmission to a third party of your choice;
- The right to withdraw, at any time, your consent to the processing of your personal data.
- Everyone also has the right not to be the subject of an individual decision based exclusively on automated processing such as profiling.
You also have the right to lodge a complaint with a supervisory authority.
You can exercise your rights concerning your personal data, free of charge, by contacting us:
- By post, to the following address: Willemin-Macodel SA – Protection des données – Route de la Communance 59, CH-2800 Delémont ;
- By e-mail to: dpo@willemin-macodel.com
Our site may contain links to other sites that we do not control. If you click on a link to another site, you will be directed to that site. We recommend that you consult the privacy policy of each site you visit.
This privacy policy was last updated on February1, 2026.
The present policy may change according to the legal and regulatory context, as well as the positions taken by the supervisory authorities in matters of data protection.